Whatever service platform we are dealing with, all of us expect a seamless journey through that platform. Right?
Yes, irrespective of the fact whether you are performing trade through that platform or are engaged with any other operations, having hassle-free execution of services is what we look for. The same applies to the crypto trade. So, we are here to provide you with some effective tips that will help you to resolve in 2FA not working issue while performing the iTrustCapital login process.
Stay connected to gather the complete information over the same.
Understanding the 2FA concern
Popularly known as 2FA refers to “2 Factor Authentication”. It is a safety measure that is kept optional for the investors, which means that the choice to enable/disable this feature rests with the user’s end. To enable this feature, users have to provide the credentials that they have enabled with the 2FA (i.e. OTP) to perform the login process.
Now, jumping on the concern, sometimes users encounter an issue wherein the investors face difficulty in accessing their account due to malfunctioning of 2FA. Under such a case, the simplest way to address the issue is by performing the troubleshooting measures.
For this, first, disable the 2FA setting and then enable it again.
But still, if the error doesn’t get resolved and you are still facing issues in performing the iTrustCapital login, you need to take further actions and report the issue to the concerned team.
Pathways for reporting the issue
To report the issue to the concerned team, investors need to take a couple of simple actions. Thus, to provide you with the complete series of steps that you need to take, carefully check out the steps mentioned under:
- Reach the support page of the platform and then click on the “Submit a Request” option
- In the choose your issue box, select “Tech Issue- I have a technical issue”
- In what problem you are having, choose “An Issue with My Account”
- In the type of problem space, select “Website”
- Lastly, click on “Submit”
Done. Moreover, you can even attach a file/a screenshot of the issue that you are encountering while stepping in for the iTrustCapital login.
Once you successfully submit your issue to the concerned team, they will try to contact you at their earliest. The Tech Support Representatives will first verify your information and will then further assist you with your concern.
Thus, from the above-provided information, you might have gathered complete information about the 2FA issue that you faced at the time of iTrustCapital login. Further, one should emphasize the methods that he is following for accessing his account. In case you face any issues while accessing your account or whilst performing the trade operations relating to the crypto, then you can immediately submit a request to the concerned team. They will then look into the matter and connect with you as soon as possible.