Organizational change is inevitable, especially in the current dynamic business environment. However, managing change is never easy as multiple adjustments happen simultaneously, increasing the risks and downtime probability. Fortunately, thanks to the various change management software and tools in the market, you can optimize the change success rate with minimal downtime and risk.

With the right change management software, changes can never weigh down your IT service delivery. However, the many change management platforms in the market make it difficult to find and choose the best software and tools for managing change. But here is a refined list of the 10 best change management software and tools to help you navigate changes seamlessly.

1. ServiceNow ITSM

ServiceNow provides a robust Change and Release Management application that many enterprises and small-to-medium businesses use. This change management software features an intuitive user interface, an easy-to-use dashboard, and a calendar to help your teams stay on the same page, making it an ideal choice for organizations of all sizes. To get the most out of this powerful tool, you may want to consider partnering with a ServiceNow consulting company.

These ServiceNow partners can help you optimize your change management implementation, tailor it to your specific needs, and provide ongoing support and guidance. With the help of ServiceNow consultants, you can leverage the full potential of this change management software to enhance your IT team's performance, reduce IT expenses, and improve your overall business and IT services.

Additionally, ServiceNow solutions offer a systematic approach to controlling the life cycle of all your change initiatives, reducing disruption to your IT services, and ensuring that your organization stays on track. So if you're looking for a comprehensive change management solution, consider working with ServiceNow consultants and partners to maximize the benefits of ServiceNow's powerful software.

2. Jira Service Management

Jira Service Management provides your IT operations team with the tools to make better, informed decisions and minimize risk in change management. This change management software delivers a greater context around changes, the teams involved, and the operations closely related to the change.

With Jira Service Management, you can easily determine whether a specific change requires further approval (when it is high risk) or can be approved automatically (when it is low risk). Also, this change management tool allows you to configure approval workflows based on set risks, procedures, and types of changes.

3. Freshservice

Freshservice is one of the best customizable change management software in 2023. It’s customizable to suit IT and Non-IT needs and helps automate change management tasks to facilitate seamless integration of organizational changes. Also, this tool supports the issues raised via a self-service portal, in-person, chat, and email.

Freshservice is a change management software that supports you through project management, from planning to implementation. Also, it has a mobile app for Android and iOS, helping you manage changes from various devices.

It supports various services, including:

• Problem management
• Release management
• Inventory/ asset management
• Project management, and
• Incident management

4. Whatfix

Whatfix offers an interactive digital change management platform that bridges the gap in managing change. It provides employee onboarding support and ongoing training to ensure a successful implementation of change in the organization. Also, this platform’s interactive workflows or walkthroughs help businesses accelerate the switch to new software.

With the Whatfix change management tool, you get a step-by-step guide through every process in the newly integrated technology through customized onboarding and training initiatives.

5. Asana

Asana is one of the most robust change management tools in 2023. It enables teams to manage their projects and tasks in a collaborative environment. This change management software includes features for assigning tasks, collaborating with team members, and monitoring progress.

Moreover, it offers numerous customizable visual boards and project templates, making tracking changes, activities, and projects easy. Also, its real-time notifications and updates keep your team members informed about any updates that may occur during the change execution.

6. ChangeGear

ChangeGear provides a centralized platform for managing change. This tool features robust automation, multi-modal workflows, ad-hoc reporting, and customizable dashboards to streamline the change management process.

ChangeGear change management software is designed for multiple roles, such as business, IT, and DevOps. Whether you’re looking to reduce release bottlenecks for your DevOps, manage PCI, FDA CFR 21, and NERC/CIP compliance, or limit IT risks, ChangeGear has got you covered. Its pre-built change model workflows for business, DevOps, and ITIL processes provide change managers with visual reporting, KPIs, and metrics dashboards to simplify change management.

7. Gensuite

Gensuite simplifies change management by developing standardized processes for discovering and assessing the need for change and the communication and execution of change. This change management software features a self-configurable platform for tracking and documenting possible risks caused by personnel, operations, or equipment changes.

Gensuite provides optional integrations with numerous standard safety requirements. For instance, it supports pre-startup safety reviews and OSHA Process Safety Management. Therefore, managing compliance throughout the transition or change implementation is easy with Gensuite.

8. Trello

Trello is a simple yet effective software for managing change. This change management tool provides customizable lists, dashboards, and cards, which enable your teams to monitor progress, prioritize tasks, and collaborate in real time.

What’s more, it features a user-friendly UI and a mobile application, helping your team manage change activities on the go. Its seamless integration with other apps and tools, such as Slack, makes it a favorite choice for companies looking to manage change effectively.

9. SolarWinds

SolarWinds’ change management tool has numerous capabilities, such as automating, simplifying, and controlling the IT change management process for companies of all sizes. This software facilitates robust integration change management with IT ticketing. Therefore, it offers an all-in-one platform that manages all your operations without errors or losing any change requests.

With SolarWinds, you can create all types of tickets and link them through email for easy distribution to your team members. What’s more, it features a voting panel, enabling your IT managers to make a list of change advisory members, simplifying the process of choosing approval levels.

10. ServiceDesk Plus

ServiceDesk Plus provides a complete ITSM suite featuring pre-built CMBD and ITAM capabilities. This change management platform has custom change roles, a change advisory board, and change templates to help your IT teams design change implementation processes that cater to your business needs faster.

What’s more, this change management tool connects with various key processes, such as asset management and CMDB. As a result, it helps assess risks and plan change implementations more efficiently.

Final Thoughts

Change management can be a nightmare for any organization. However, with the right change management tool, your company will implement change more proficiently and faster, with minimal risk of failure. All you need is to list feature requirements required in a change management software and examples of your organization’s upcoming change. This way, you can easily shortlist vendors to research further and demo when choosing a new change management tool.